Refund & Shipping Policy - Ojas Punj Power Drop

1. Shipping Policy

Delivery Time: All products are typically delivered within 6 to 7 business days from the date of order confirmation. Delays may occur due to unforeseen circumstances, and we will keep you informed in such cases.
Shipping Charges: Shipping charges are calculated based on your delivery location and are non-refundable once the order is placed.
Tracking: Once your order is dispatched, you will receive a tracking number via email/SMS to monitor the delivery status of your product.
Delivery Areas: We currently deliver to all major cities and towns across India. For remote locations, delivery time may vary.

Return Window: Return request must be initiated within 24 hours of receiving the product.
Eligibility for Returns:
- Product must be unopened and in original packaging
- Product must be in the same condition as received
- Return request must be initiated within 24 hours of delivery
Return Process:
- Contact our customer support to initiate return within 24 hours of delivery
- Provide order number and reason for return
- Pack the product securely in original packaging
- Attach the return label provided by us
- Ship the product back to our warehouse within 3 days of return approval

Refund Eligibility:
- Product price will be refunded for eligible returns
- Shipping charges are non-refundable
- Refund will be processed only after receiving and inspecting the returned product
Refund Process:
- Refund will be initiated within 3-5 business days after receiving the returned product
- Refund will be processed through the original payment method
- Bank processing time may vary (typically 1-2 business days)
Non-Refundable Items:
- Shipping charges
- Opened or used products
- Products without original packaging
- Products returned after 24 hours of delivery

Order Cancellation:
- Orders can be cancelled within 24 hours of placement
- Cancellation is only possible before the order is dispatched
- To cancel an order, send an email to support@ojaspunj.com with your Order ID within 24 hours of placing the order
- Email subject should be: "Order Cancellation Request - [Your Order ID]"
- Full refund (including shipping charges) will be processed within 3-5 business days for cancelled orders
- Cancellation requests received after 24 hours or after order dispatch will not be entertained

We take pride in delivering only the highest quality products to our customers.
Each product undergoes thorough quality checks before dispatch.
We carefully package all items to ensure they reach you in perfect condition.
Our replacement policy is designed to ensure you always receive products in excellent condition.
We maintain detailed records of all shipments to ensure smooth delivery and tracking.

For any questions regarding our Refund & Shipping Policy, please contact us through any of the following channels:

Last Updated: June 2025